How old do I have to be to use the spa, sauna & steam room?

16 years and over

Are there any joining fees?

No, our memberships do not have any joining fees.

If at any stage, you wish to cancel your membership

• For ongoing memberships, you simply complete our online cancellation form providing 30 days' notice.
• For fixed term memberships, you will be required to complete the online cancellation form requesting early release providing relevant documentation

Multi-visit passes and fixed membership timeframes and availability clause?

Memberships and multi-visit passes are valid for the duration specified at the time of purchase and commence from the date of activation or purchase unless otherwise stated. Memberships purchased for a set term (1 month, 6 months, or 12 months) will expire at the end of the applicable period, and multi-visit passes will expire three (3) years from the date of purchase.

Memberships, passes, and associated timeframes are non-extendable and non-transferable except where required by law. No extensions, suspensions, credits, or refunds will be provided due to circumstances including, but not limited to:

• Temporary Centre closures or partial facility closures.

• Maintenance works, operational requirements, or programming changes.

• Group fitness classes being unavailable, cancelled, rescheduled, or modified.

• Class bookings reaching capacity or being fully booked.

• A member choosing not to attend or being unable to attend classes, programs, or the facility during their membership period.

• Any other circumstance where a service or program is unavailable for a period of time.

While the Centre will make reasonable efforts to provide access to facilities and programs as advertised, class timetables, instructors, facilities, and operating hours may change at any time without notice. Such changes do not alter the membership duration or entitle the member to an extension or refund.

What are the cancellation and suspension policies?

Suspensions

• Request is to be completed through the online membership portal.
• Suspensions are accessible for Centre memberships only, including squads’ session per week memberships.
• A minimum of 14 days’ notice prior to the start of all suspensions is required.
• Maximum suspension on membership types.
  • 8 weeks for ongoing and 12-month memberships per calendar year
  • 4 weeks for 6-months memberships per membership term
  • 1 month membership, multi-visit passes and program memberships (LTS Lessons) are not eligible for suspension.
• All suspensions are for a minimum of 1 week.
• All suspensions are charged a fee of $1 per day.
• No suspension request will be backdated under any circumstances.
• Any unused suspension weeks do not roll over to the next year.

Lock In Period (Cooling off policy)

• This agreement is subject to a 14-day maximum lock in period.
• The lock in period commences at the commencement date of your membership.
• All ‘cooling off’ cancellations must be in writing to the Centre with mention of cancelling in the cooling off period.
• New members have the right to cancel their membership within the lock in cooling off period if they are not completely satisfied with the service and/or programs.
• No refunds are given for monies paid in advance and cancellation of membership will be in line with the current payment.
• Once the 14-day lock in cooling off period has passed members will be required to provide 30 days written notice to cancel their membership as per clause 7.7 in the full terms and conditions.

Cancellations

• A minimum of 30 days’ notice is required via the Cancellation request form on the website.
• Cancellation request requires 30 days’ notice from the date the request is formally submitted.
• A cancellation form should be submitted for each individual member.
• Any outstanding fees are required to be settled for the cancellation request to be processed.
• You are not eligible for suspension within a cancellation period. Any active suspension will be removed by the system from the next invoice/payment date once a cancellation request has been processed.
• You are not eligible for any missed lesson options during your cancellation period. Any active practice passes allocated for classes that fall in the cancellation period will be removed by the system.
• If notification of intent to cancel is not received 30 days prior, the account will be charged as agreed.

Cancellation Request Form

Download the full Waves Fitness and Aquatic Centre Terms and Conditions Document for general entry terms and conditions as well as membership suspensions and cancellation information.

Do you accept Fitness Passport Members?

As of the Monday, 17th August 2026

Waves Fitness & Aquatic Centre accepts Fitness Passport for access to its Swimming Pools only, in accordance with the agreement between Fitness Passport and the centre. Fitness Passport members can enjoy the centre's swimming pools; however, access to the gym, group fitness classes, and wellness facilities such as the spa, sauna, and steam room is not included under the Fitness Passport agreement.

Included with Fitness Passport

• Swimming Pools

Not Included (Additional Fees Apply)

• Gym access
• Group fitness classes
• Spa, sauna, and steam room facilities
• Other specialised fitness programs and services

These services have separate pricing structures to reflect the additional staffing, equipment, maintenance, and program delivery costs involved. This approach allows Waves to continue investing in qualified instructors, facility upkeep, equipment renewal, and ongoing service improvements, ensuring a safe, high-quality experience for all members and visitors while maintaining a sustainable service offering.

Accessing the Centre Swimming Pools 

Fitness Passport members should present their active Fitness Passport membership and photo identification on their first visit so staff can verify and register their access. Creating a guest profile through the Waves customer portal prior to arrival is recommended to help streamline the check-in process.

Will you have a crèche for child minding?

The centre does not have a crèche facility. The focus has been to provide larger recreational space, lap swimming and leisure pool space, as well as a 1000 sqm fitness centre.