Accessibility

We have friendly and approachable staff that are always available to ensure that your experience is as easy as possible and available to assist you where needed. The centre features safe and easy access for our disabled and special needs patrons including:

  • Basement car park lift to ground floor entry
  • Dedicated 15sqm adult change room so that carers/clients can utilise (motorised change bench and hoist)
  • Wheelchair accessible between the indoor and outdoor pool areas
  • UAT’s (universal ambulant/access toilets) throughout the centre

Amenities

  • UAT’s (universal ambulant/access toilets)
  • Disability access toilets and change rooms are provided in the facility. These are fitted with duress alarms for emergency assistance.
  • Dedicated 15sqm adult change room so that carers/clients can utilise (motorised change bench and hoist)
  • Lockers are available for special access patrons in the public change area. These lockers are on the lower level allowing special access patrons the ability to access lockers from a wheelchair.

Fitness Centre

Our gym floor design allows for easy access to a wide range of state-of-the-art Technogym equipment catering for people with various needs. 

Aquatic Facilities

For safe and easy access for our disabled and special needs patrons our pool areas include:

  • Ramp access for the indoor program pool
  • Ramp Access through the leisure pool to access the Indoor 25m pool
  • Ramp access for the outdoor 25m and 50m pools
  • 2 aquatic “wet chairs” for patrons who require assistance, they can be used to enter pool areas
  • A portable pool hoist which can be used for access into the indoor pools and outdoor 25m pool.
  • Our wet wheelchair can be attached to lift a patron into and out of pool water.
  • Patron will need to bring their own sling
  • Standard Lifting capacity 200kg

Above: Pool & Spa Hoist

Hearing Loop

A hearing loop is a sound system that transmits sound directly into hearing aids or cochlear implants through a magnetic field. It consists of a loop of wire that generates a magnetic signal that is picked up by the hearing device when it is set to ‘T’ (Telecoil) setting. A hearing loop can help people with hearing loss to hear more clearly in places where there is background noise or poor acoustics.

Companion Card Centre Usage Policy

We welcome Companion Card holders at our Fitness & Aquatic Centre. To ensure fair and consistent use, the following conditions apply:

Eligibility

    • The Companion Card is issued to people with significant and permanent disability who require the ongoing support of a companion to participate in community activities.

    • The card must be presented at the time of entry or booking.

Admission

    • A valid Companion Card entitles the cardholder’s companion to free entry when accompanying the cardholder.

    • The cardholder must hold a valid membership, visit pass, or pay the applicable entry fee.

    • The companion does not receive additional rights to use the facility independently.

Use of Facilities

    • The companion’s role is to provide support to the cardholder (e.g., personal care, supervision, assistance with participation).
    • Companions are not permitted to use the facilities for their own workout, swim, or class unless they pay the relevant fee.
    • Access is for assistance purposes only.

Verification

    • Staff may request to sight the Companion Card at each visit.

    • Misuse of the Companion Card may result in refusal of entry.

Programs and Services

    • Where program or class bookings are required, the companion’s place will be included free of charge if attending only to assist the cardholder.

    • If the companion wishes to actively participate in the program for their own benefit, a separate booking and payment is required.